Refund Policy
Failed transactions & eligible refunds
Last updated: 19 August 2026 | SM Enterprises
Applies to digital services on smfintech.com and all partner mobile apps. No physical goods — no traditional returns.
1. Nature of services
Instant digital delivery: recharge, BBPS, wallet load, and enabled partner-banking features. Successful delivery to operator/biller/partner is generally non-refundable.
2. Refunds issued when
- Payment captured but service not delivered — refund within 5–7 working days after verification (+ bank/gateway time)
- Duplicate debit confirmed
- Verified system error
- Pending beyond 48 hours without delivery — investigated
- Upstream operator/biller reversal confirmed
3. Refunds not issued when
- Successful transaction with operator confirmation
- Wrong number/ID entered by user
- Successful wallet spend
- Fraud or Terms violation
4. Refund method
Prefer original payment source (UPI/card/net banking) per gateway rules; else wallet credit or bank transfer (7–10 working days) where applicable.
5. Payment gateways
Refunds are processed through the same RBI-authorised payment aggregator/gateway used for collection (e.g. Cashfree, Razorpay, PayU). Timelines after our initiation depend on the gateway and your bank — SM Enterprises is not responsible for downstream banking delays.
6. How to request
Email [email protected] with mobile, transaction ID, date, amount. Acknowledgement within 2 working days; resolution target 7 working days.
7. White-label apps
Contact [email protected] regardless of app name on device.