Grievance Redressal
Complaints & escalation
Last updated: 19 August 2026
1. Grievance officer
SM Enterprises
Email: [email protected] (Subject: Grievance – [mobile])
Phone: +91 97538 31508
Address: 164 Sherpur, Gohad, Bhind – 477117
2. Lodge a complaint
- Email or call with registered mobile, transaction ID, date, amount, description
- Or use Contact Us
Applies to all white-label apps on our platform.
3. Timelines
- Acknowledgement: 2 working days
- Resolution target: 15 working days (30 for complex/bank-dependent cases)
4. Escalation
Reply “Escalation” on the same email thread after 15 working days if unresolved.