Cancellation Policy
Orders, subscriptions & digital services
Last updated: 19 August 2026 | SM Enterprises
SM Enterprises provides digital services only (recharge, BBPS, wallet, IT/software). No physical shipment.
1. Instant transactions
Once a recharge/bill payment request is confirmed and sent to the operator/biller, cancellation is usually not possible. If still “pending”, contact [email protected] immediately — we will attempt cancellation but cannot guarantee it after upstream processing starts.
2. Wallet top-up
Successful top-up cannot be cancelled; balance remains in wallet. Failed top-up with debit — see Refund Policy.
3. IT / software projects
Custom development cancellations follow the signed project agreement or quotation terms.
4. Account closure
Request via email. Residual wallet balance per KYC and Refund Policy.
5. White-label apps
This policy applies to all apps using SM Enterprises infrastructure.