Refund Policy

At SM Enterprises, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, our refund policy outlines the conditions under which refunds are issued.

Eligibility for Refunds

Refunds are applicable only if the request is made within 7 days of purchase and meets our terms.

Non-Refundable Items

The following products and services are non-refundable:

All types of mobile recharges
DTH recharges
Electricity bill payments
Water bill payments
Gas bill payments
Broadband and landline bill payments
Loan repayments
Insurance premium payments
Money transfer services
PAN card services
Financial products and services
Any other digital or instant transactions
FASTag recharge
Gift cards and vouchers
Subscription renewals
Prepaid wallet top-ups
Tax payments and government service fees
Travel bookings (flight, bus, train, hotel)

Refundable Items

The following products and services are eligible for refunds:

Subscription plans (if canceled within the allowed refund period)
Software services with a money-back guarantee
Training or consultation fees (if not availed within the specified period)
Product purchases (if applicable under the return policy)

Refund Process

To request a refund, contact our support team with proof of purchase. We will process your request within 5-7 business days.

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